{"id":7064,"date":"2020-01-29T09:16:27","date_gmt":"2020-01-29T08:16:27","guid":{"rendered":"http:\/\/deportesycomunicacion.com\/?p=7064"},"modified":"2020-01-29T09:20:21","modified_gmt":"2020-01-29T08:20:21","slug":"mimar-al-cliente","status":"publish","type":"post","link":"https:\/\/deportesycomunicacion.com\/?p=7064","title":{"rendered":"\u00bfPara qu\u00e9 mimar al cliente?"},"content":{"rendered":"<p style=\"text-align: justify;\">La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera, y m\u00e1s obvia para el com\u00fan de los mortales, es acabarla. Cruzar la l\u00ednea de meta te lleva a un estado de paz dif\u00edcil de explicar. El cansancio, el dolor, la tensi\u00f3n acumulada&#8230; todo se acaba disipando para dar lugar a un estadio zen en el que todo est\u00e1 bien, aunque f\u00edsicamente est\u00e9s fundido.<\/p>\n<p style=\"text-align: justify;\">La segunda victoria, la invisible, la que el p\u00fablico no aplaude, es en realidad la mejor. La que \u00fanicamente valora el que ha pasado por ella; el que vive la realidad desde la trinchera, en primera persona. Ese \u00e9xito reside en estar en la l\u00ednea de salida tras meses de duros entrenamientos. Te especializas en a\u00f1adir a la ecuaci\u00f3n profesional de entrenar, comer y dormir las inc\u00f3gnitas amateurs del trabajo y la familia. Y ello te convierte en una suerte de malabarista del tiempo que lo doma y lo estira como un chicle. Robas horas a la madrugada. Desaf\u00edas a los d\u00edas de perros que invitan a caldito, mantita y sof\u00e1. Le pones todo tu coraz\u00f3n y toda tu alma\u2026<\/p>\n<p style=\"text-align: justify;\">Y algunas <strong>organizaciones<\/strong> de carreras se olvidan de eso. Y me env\u00eda un whatsapp Jordi, entre devastado e indignado, porqu\u00e9 su carrera de 105 kil\u00f3metros se ha convertido, por arte de magia, en una de 48, por el temporal Gloria. Te avisan, a solo 4 d\u00edas de la salida. Y no te ofrecen, como alternativa, realizar dos vueltas al mismo recorrido. Y como si de una broma de mal gusto se tratara, en el cuarto punto del comunicado te anuncian como gran <strong>atenci\u00f3n<\/strong> que \u201cpara compensar las molestias, todos los corredores de la ULTRA tendr\u00e1n la inscripci\u00f3n para el 2021 con un descuento equivalente a la diferencia de precio entre HALF y ULTRA.\u201d Como dicen ahora los millenials: what the fuck?!* Con amigos como los organizadores de la <strong><a href=\"https:\/\/www.utmc.cat\" target=\"_blank\">Ultra Trail Montnegre el Corredor<\/a><\/strong> te sobran los enemigos\u2026<\/p>\n<p><strong>\u00bfDe verdad piensas en el cliente?<\/strong><\/p>\n<p>photo credit: Ramon Orom\u00ed Farr\u00e9 @sobreelterreny <a href=\"http:\/\/www.flickr.com\/photos\/29105160@N06\/47841412512\">Imatge g\u00f2tica de Santa Anna i la mareded\u00e9u | Museu Comarcal de l&#8217;Urgell<\/a> via <a href=\"http:\/\/photopin.com\">photopin<\/a> <a href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/2.0\/\">(license)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o &hellip; <a title=\"\u00bfPara qu\u00e9 mimar al cliente?\" class=\"hm-read-more\" href=\"https:\/\/deportesycomunicacion.com\/?p=7064\"><span class=\"screen-reader-text\">\u00bfPara qu\u00e9 mimar al cliente?<\/span>Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":2,"featured_media":7070,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[395],"tags":[2215,1080,798,1547,2214],"class_list":["post-7064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carreras-montana","tag-atencion-al-cliente","tag-carreras-montana","tag-detalles","tag-organizacion","tag-ultra-trail-montnegre-el-corredor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfPara qu\u00e9 mimar al cliente?<\/title>\n<meta name=\"description\" content=\"La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deportesycomunicacion.com\/?p=7064\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfPara qu\u00e9 mimar al cliente?\" \/>\n<meta property=\"og:description\" content=\"La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deportesycomunicacion.com\/?p=7064\" \/>\n<meta property=\"og:site_name\" content=\"Deportes y Comunicaci\u00f3n\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ivan.ferrercayuela\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-29T08:16:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-01-29T08:20:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ivanferrer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@IFC1976\" \/>\n<meta name=\"twitter:site\" content=\"@IFC1976\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"ivanferrer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#article\",\"isPartOf\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064\"},\"author\":{\"name\":\"ivanferrer\",\"@id\":\"https:\/\/deportesycomunicacion.com\/#\/schema\/person\/5bd536572b924420557d2db2f98bdd16\"},\"headline\":\"\u00bfPara qu\u00e9 mimar al cliente?\",\"datePublished\":\"2020-01-29T08:16:27+00:00\",\"dateModified\":\"2020-01-29T08:20:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064\"},\"wordCount\":392,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg\",\"keywords\":[\"ATENCION AL CLIENTE\",\"CARRERAS MONTA\u00d1A\",\"DETALLES\",\"ORGANIZACION\",\"ULTRA TRAIL MONTNEGRE EL CORREDOR\"],\"articleSection\":[\"CARRERAS MONTA\u00d1A\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/deportesycomunicacion.com\/?p=7064#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064\",\"url\":\"https:\/\/deportesycomunicacion.com\/?p=7064\",\"name\":\"\u00bfPara qu\u00e9 mimar al cliente?\",\"isPartOf\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage\"},\"image\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage\"},\"thumbnailUrl\":\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg\",\"datePublished\":\"2020-01-29T08:16:27+00:00\",\"dateModified\":\"2020-01-29T08:20:21+00:00\",\"description\":\"La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera,\",\"breadcrumb\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/deportesycomunicacion.com\/?p=7064\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage\",\"url\":\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg\",\"contentUrl\":\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg\",\"width\":500,\"height\":333},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/deportesycomunicacion.com\/?p=7064#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/deportesycomunicacion.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00bfPara qu\u00e9 mimar al cliente?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/deportesycomunicacion.com\/#website\",\"url\":\"https:\/\/deportesycomunicacion.com\/\",\"name\":\"Deportes y Comunicaci\u00f3n\",\"description\":\"Powered by Ivan Ferrer\",\"publisher\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/deportesycomunicacion.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/deportesycomunicacion.com\/#organization\",\"name\":\"Deportes y Comunicaci\u00f3n\",\"url\":\"https:\/\/deportesycomunicacion.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/deportesycomunicacion.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2013\/05\/cropped-Logo-Deportes-Comunicacion.jpg\",\"contentUrl\":\"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2013\/05\/cropped-Logo-Deportes-Comunicacion.jpg\",\"width\":300,\"height\":65,\"caption\":\"Deportes y Comunicaci\u00f3n\"},\"image\":{\"@id\":\"https:\/\/deportesycomunicacion.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ivan.ferrercayuela\",\"https:\/\/x.com\/IFC1976\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/deportesycomunicacion.com\/#\/schema\/person\/5bd536572b924420557d2db2f98bdd16\",\"name\":\"ivanferrer\",\"url\":\"https:\/\/deportesycomunicacion.com\/?author=2\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00bfPara qu\u00e9 mimar al cliente?","description":"La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/deportesycomunicacion.com\/?p=7064","og_locale":"es_ES","og_type":"article","og_title":"\u00bfPara qu\u00e9 mimar al cliente?","og_description":"La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera,","og_url":"https:\/\/deportesycomunicacion.com\/?p=7064","og_site_name":"Deportes y Comunicaci\u00f3n","article_publisher":"https:\/\/www.facebook.com\/ivan.ferrercayuela","article_published_time":"2020-01-29T08:16:27+00:00","article_modified_time":"2020-01-29T08:20:21+00:00","og_image":[{"width":500,"height":333,"url":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg","type":"image\/jpeg"}],"author":"ivanferrer","twitter_card":"summary_large_image","twitter_creator":"@IFC1976","twitter_site":"@IFC1976","twitter_misc":{"Escrito por":"ivanferrer","Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/deportesycomunicacion.com\/?p=7064#article","isPartOf":{"@id":"https:\/\/deportesycomunicacion.com\/?p=7064"},"author":{"name":"ivanferrer","@id":"https:\/\/deportesycomunicacion.com\/#\/schema\/person\/5bd536572b924420557d2db2f98bdd16"},"headline":"\u00bfPara qu\u00e9 mimar al cliente?","datePublished":"2020-01-29T08:16:27+00:00","dateModified":"2020-01-29T08:20:21+00:00","mainEntityOfPage":{"@id":"https:\/\/deportesycomunicacion.com\/?p=7064"},"wordCount":392,"commentCount":0,"publisher":{"@id":"https:\/\/deportesycomunicacion.com\/#organization"},"image":{"@id":"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage"},"thumbnailUrl":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg","keywords":["ATENCION AL CLIENTE","CARRERAS MONTA\u00d1A","DETALLES","ORGANIZACION","ULTRA TRAIL MONTNEGRE EL CORREDOR"],"articleSection":["CARRERAS MONTA\u00d1A"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/deportesycomunicacion.com\/?p=7064#respond"]}]},{"@type":"WebPage","@id":"https:\/\/deportesycomunicacion.com\/?p=7064","url":"https:\/\/deportesycomunicacion.com\/?p=7064","name":"\u00bfPara qu\u00e9 mimar al cliente?","isPartOf":{"@id":"https:\/\/deportesycomunicacion.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage"},"image":{"@id":"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage"},"thumbnailUrl":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg","datePublished":"2020-01-29T08:16:27+00:00","dateModified":"2020-01-29T08:20:21+00:00","description":"La gran ense\u00f1anza que me han aportado las ultras -importa poco si son de asfalto o de monta\u00f1a- es que puedes llegar a conseguir dos victorias. La primera,","breadcrumb":{"@id":"https:\/\/deportesycomunicacion.com\/?p=7064#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/deportesycomunicacion.com\/?p=7064"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/deportesycomunicacion.com\/?p=7064#primaryimage","url":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg","contentUrl":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2020\/01\/detalles3.jpg","width":500,"height":333},{"@type":"BreadcrumbList","@id":"https:\/\/deportesycomunicacion.com\/?p=7064#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/deportesycomunicacion.com\/"},{"@type":"ListItem","position":2,"name":"\u00bfPara qu\u00e9 mimar al cliente?"}]},{"@type":"WebSite","@id":"https:\/\/deportesycomunicacion.com\/#website","url":"https:\/\/deportesycomunicacion.com\/","name":"Deportes y Comunicaci\u00f3n","description":"Powered by Ivan Ferrer","publisher":{"@id":"https:\/\/deportesycomunicacion.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/deportesycomunicacion.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/deportesycomunicacion.com\/#organization","name":"Deportes y Comunicaci\u00f3n","url":"https:\/\/deportesycomunicacion.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/deportesycomunicacion.com\/#\/schema\/logo\/image\/","url":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2013\/05\/cropped-Logo-Deportes-Comunicacion.jpg","contentUrl":"https:\/\/deportesycomunicacion.com\/wp-content\/uploads\/2013\/05\/cropped-Logo-Deportes-Comunicacion.jpg","width":300,"height":65,"caption":"Deportes y Comunicaci\u00f3n"},"image":{"@id":"https:\/\/deportesycomunicacion.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ivan.ferrercayuela","https:\/\/x.com\/IFC1976"]},{"@type":"Person","@id":"https:\/\/deportesycomunicacion.com\/#\/schema\/person\/5bd536572b924420557d2db2f98bdd16","name":"ivanferrer","url":"https:\/\/deportesycomunicacion.com\/?author=2"}]}},"_links":{"self":[{"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/posts\/7064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7064"}],"version-history":[{"count":4,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/posts\/7064\/revisions"}],"predecessor-version":[{"id":7072,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/posts\/7064\/revisions\/7072"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=\/wp\/v2\/media\/7070"}],"wp:attachment":[{"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deportesycomunicacion.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}